Refund policy
Shipping Times
All orders are processed within 1–4 business days. Standard delivery time is 5–10 business days after the order has shipped.
Once your order has shipped, you'll receive a tracking number via email. Please note: Our warehouse is closed for the holidays during weeks 8–9. Orders placed shortly before, during, or right after this period may therefore experience slightly longer delivery times than usual. We always do our best to ship all orders as quickly as possible.
Shipping Method
We ship all orders as trackable shipments. When your package arrives at a mailbox or pickup location, you'll receive a notification via SMS, email, or the carrier's app.
Packages delivered to a pickup location are held for 7 days before being returned to us.
Right of Withdrawal
Under the Swedish Distance Contracts Act, you have a 60-day right of withdrawal from the day you receive the item, provided the item meets the conditions below.
Return Conditions – General Requirements
For a return to be approved, the product must:
- be in essentially unchanged condition
- be in its original packaging with all included parts
- only have been tested to the extent necessary to determine its function
Products that do not meet these requirements may be denied for return or refund.
Product-Specific Return Conditions
❌ Products that cannot be returned after opening/use
For hygiene and safety reasons, the following products cannot be returned once opened, used, or consumed:
- FurStop
- ShedStop
- Barksnack
- Barkduck
These products are not covered by the right of withdrawal once opened, in accordance with the Swedish Distance Contracts Act (hygiene and consumable products).
⚠️ Products that can only be returned in new condition
The following products can only be returned if they are in new, unused condition:
- BarkStop
- PullStop
Products showing signs of use, wear, hair, damage, or missing their original packaging will not be approved for return.
Return Shipping
In the case of a withdrawn purchase, the customer is responsible for return shipping costs. We always recommend using trackable return shipping, as the customer is responsible for ensuring the item reaches us.
Original shipping costs are non-refundable.
Refunds
Once we have received and approved your return, the refund will be issued to the original payment method within 5–10 business days.
Uncollected Packages
Packages not picked up within the specified time frame are not considered a valid return or an exercised right of withdrawal.
The following applies to uncollected packages:
- If you'd like the item reshipped: a $9.99 shipping fee applies
- If you'd like a refund: a $19.99 handling fee applies (covers shipping, return shipping, and administration)
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of receipt.
For claims, we may request:
- a description of the issue
- a photo or video showing the problem
If your claim is approved, we will cover the return shipping cost and offer a replacement item or refund.
Damage to outer packaging that does not affect the product's function is not grounds for a claim.
Proof of Delivery and Disputes
If the carrier marks the shipment as "delivered" or "left in mailbox," the item is considered received in accordance with applicable consumer protection law.
BarkStop follows Klarna's Merchant Protection Policy and applies Swedish consumer protection law.
Exchanges
We currently do not offer direct exchanges. If you'd like a different product, please return the item as described above and place a new order.
How to Return an Item
- Contact us at support@barkstop.se
- Provide your order number and reason for return
- Follow the instructions you receive via email
Contact
If you have any questions, feel free to contact us anytime: 📧 support@barkstop.se