Shipping policy
Shipping Policy – BarkStop
Processing Time
All orders placed with BarkStop are processed within 1–4 business days after being placed. Orders placed over weekends or holidays may require additional processing time.
Delivery Times
Standard delivery time is 5–10 business days after your order has shipped. During periods of high demand or unforeseen events, delivery may take slightly longer.
Once your order has shipped, you'll receive a tracking number via email so you can easily follow your shipment all the way home.
A shipment marked as delivered by PostNord is considered received. We follow Swedish consumer protection law and Klarna's delivery security guidelines, which means you as a customer can always feel confident that your delivery is handled correctly.
Please note: Our warehouse is closed for the holidays during weeks 8–9. Orders placed shortly before, during, or right after this period may therefore experience slightly longer delivery times than usual. We always do our best to ship all orders as quickly as possible.
Delivery Methods
We ship all orders as trackable shipments via PostNord. You can easily track your order via "Track My Order" on our website or via the link in the email you receive.
When your package arrives at your pickup location, you'll receive a notification via SMS, email, or the PostNord app. The shipment will be held at the pickup location for seven (7) days before being returned to us.
Shipping Costs
We always offer free shipping to customers within Sweden!
Address Verification
PostNord uses the contact information provided at checkout to notify you of delivery. Please make sure your shipping address, email address, and phone number are correct when placing your order.
If you discover an error in your information after placing your order, please contact us as soon as possible at support@barkstop.se, and we will try to update the information before the package ships.
BarkStop is not responsible for delays or failed deliveries caused by incorrect contact information provided by the customer.
Delays
External factors such as weather, transport issues, or high demand at the carrier can sometimes cause delays. If your delivery is delayed, please feel free to contact us – we always do our best to help you quickly.
Tracking
Once your order ships, you'll receive a tracking link via email. Through this link, you can easily follow your shipment and see its current status. You can also track your order via "Track My Order" on our website.
We recommend checking your tracking regularly to make sure you receive any notifications from PostNord.
Delivery Issues
If you have not received your order within the expected timeframe, or if something seems wrong, please contact us right away. We work together with PostNord to resolve any delivery issues as quickly and smoothly as possible.
Contact Us
📧 support@barkstop.se We typically respond within 24 hours.
Thank you for shopping with BarkStop – we look forward to delivering your order safely and quickly! 💜